Zendesk vs Intercom in 2023: Detailed Analysis of Features, Pricing, and More With Intercom workload management tools, administrators can ensure that incoming conversations, traffic, and workload are evenly distributed among team members. While Intercom lacks some common customer-service channels like voice calling and video conferencing, it supports other unique features that transfer across channels. Zendesk […]
Category Archives: Artificial intelligence
Chatbots vs Conversational AI +8 Key Differences From forms that auto-populate with information when you use a web browser to calendars that automatically sync with email clients, automation has a broader spectrum. Streamline your internal processes like IT support, data retrieval, and governance, or automate many of the mundane, repetitive tasks your team shouldn’t be […]